Shipping policy
Our Shipping Guarantees
Shipping Included in All Prices
All product prices shown on our website include shipping to Australia. There are no additional shipping fees, no minimum order value, and no hidden charges at checkout.
Order Processing & Handling Time
Orders are processed and prepared for shipment within 1–5 business days (Monday to Friday). This processing time covers order verification, quality checks, and secure packaging.
Order Cut Off Time
Orders placed before 7:00 AM AEDT (Australia/Sydney time) on business days will be processed the same day. Orders placed after this time will be processed the next business day.
Estimated Delivery Times
Your order will be delivered within the following timeframes:
Australia: 10–25 business days
(including 1–5 days handling + 9-20 days transit)
Business days exclude weekends and public holidays. Delivery times are based on your shipping destination and may vary due to external factors.
Fulfillment Location
We source every product directly from the manufacturers and fulfill all orders from our own international warehouse in China under the responsibility of Kfo Empire Limited (UK). We handle all order verification, quality checks, and packaging in-house prior to dispatch, while trusted carrier partners manage final delivery.
Order Tracking
Tracking details are provided for every order after dispatch. Tracking updates may vary depending on the carrier and destination.
Lost or Damaged Protection
If your order is lost or damaged in transit, we will provide a full refund. Please contact us for help if you experience any shipping problem.
Important Delivery Information
Circumstances Beyond Our Control
Estimated delivery times may be affected by circumstances beyond our control, including:
- Natural disasters (earthquakes, floods, hurricanes, etc.)
- Carrier strikes or disruptions (postal service, delivery companies)
- Customs delays (international shipping inspections)
- Peak season delays (holidays, Black Friday, etc.)
- Government restrictions (lockdowns, border closures)
- Severe weather conditions
If such events occur, we will keep you informed and work with our partners to resolve any delays as quickly as possible.
Address Accuracy
Please ensure your shipping address is correct and complete. We cannot guarantee timely delivery if the address provided is inaccurate or incomplete.
Customs & Duties
International orders may be subject to customs inspections and import duties. Azopy AU covers all standard shipping costs, and import duties are typically prepaid by us. In rare cases where local customs require recipient action, our support team will assist immediately to ensure no unexpected costs. You will not be charged any extra fees upon delivery. Please note that customs processing may occasionally extend delivery times beyond our estimates.
Frequently Asked Questions
Why does processing take 1–5 business days?
Each order is carefully prepared for shipping. This includes verification, quality control, and secure packaging.
Can I track my order?
Yes, you will receive tracking details when available. Some destinations may offer limited tracking updates.
What if my order is delayed?
Contact our support team if your order is significantly delayed. We will work with our logistics partners to locate your package and keep you updated.
Do you ship to other countries?
Our online store azopy.com.au ships to Australia only.
If you have any questions about shipping, please contact us via the following means.